- 1. We should thus pay real attention to the “personality” projected by our software. Is it quietly competent and helpful, or does it whine, nag, badger, and make excuses?
- 我们是否应该注意产品显现出的人格特性，即胜任工作、乐于助人，或者抱怨或唠叨，强迫或者找借口。
-- 来源 -- About Face 3交互设计精髓
- 2. For example, if you use a check-writing application to pay your bills, the application may very quickly learn that only two or three accounts are used regularly.
- 例如，如果你用支票程序付账单，程序很快就会知道只有两三个账户是经常使用的。
-- 来源 -- About Face 3交互设计精髓
- 3. Every time you pay the rent, it is the exact same amount!
- 每次你付的租金数量是完全相同的！
-- 来源 -- About Face 3交互设计精髓
- 4. Getting design of behavior right—assuming that we also pay adequate attention to the other levels—provides our greatest opportunity for positively influencing the way users construct their experience with products.
- 但把行为部分设计好，其前提是其他两个层次也必须给予足够的重视，这样我们才有可能为用户设计出满足他们体验的产品。
-- 来源 -- About Face 3交互设计精髓
- 5. That those artifacts needlessly complicate things for users seems a small price to pay.
- 至于那些让界面变得复杂的东西，看起来只是很小的代价。
-- 来源 -- About Face 3交互设计精髓
- 6. Having to redundantly redelete the single word is a small price to pay for being able to recover those six valuable paragraphs.
- 一个冗余的单词删除，对于能够恢复6个有价值的段落来说是一个小小的代价。
-- 来源 -- About Face 3交互设计精髓
- 7. As useful as this may sound, please pay close attention to your users before choosing to employ this idiom.
- 它们尽管有用，在择取运用时还是要密切关注使用者的具体情况。
-- 来源 -- About Face 3交互设计精髓
- 8. Similarly, however, we must not force power users to pay the full price for our providing help to new or infrequent users.
- 然而同样，我们也不必强迫超级用户接受我们提供给新手用户或者临时用户的帮助。
-- 来源 -- About Face 3交互设计精髓
- 9. It is absolutely critical that designers pay significant attention to users’ aptitudes, skills, and usage contexts and make a conscious decision about how much complex motor work using an interface should require.
- 设计者必须要特别注意使用者的能力、技巧水平，以及使用情境，这样才能对使用者在该界面下的运动工作的复杂程度做出清醒的判断和决定。
-- 来源 -- About Face 3交互设计精髓
- 10. Be careful to not only record the artifacts themselves (digital or video cameras are very handy at this stage) but also pay attention to how the interviewee describes them. Be sure to ask plenty of clarifying questions as well.
- 不仅要认真记录人工制品本身（在这个阶段，数码摄像机或者摄像机非常方便），也要注意访谈对象如何描述它们，同时也要问足够多的问题进行澄清。
-- 来源 -- About Face 3交互设计精髓
